ph11.com Privacy Policy

1 Introduction & Scope

1.1 ph11.com is committed to protecting the privacy and personal data of all users of the ph11.com platform. This Policy applies to all personal information collected by ph11.com in connection with the registration, operation, and use of the ph11.com online gaming platform by users located in the Philippines and other jurisdictions where ph11.com operates.

1.2 This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, ph11.com also observes internationally recognized data protection principles.

1.3 This Policy should be read together with ph11.com's Terms & Conditions and any game-specific or promotion-specific privacy notices that may be issued from time to time. In the event of any conflict between this Policy and a specific notice, the specific notice shall prevail for the matters it addresses.

1.4 ph11.com acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes about you. ph11.com has appointed a Data Protection Officer (DPO) who can be contacted using the details provided in Section 15 of this Policy.

2 Personal Data We Collect

2.1 ph11.com collects the following categories of personal data about you, depending on how you interact with the Platform:

2.2 ph11.com does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with heightened security measures in accordance with the DPA.

2.3 You are not legally obligated to provide your personal data to ph11.com; however, failure to provide required information will prevent ph11.com from creating your account, processing transactions, or delivering its services to you.

3 How We Collect Your Data

3.1 ph11.com collects personal data through the following means:

• Direct collection: Information you provide when registering for a ph11.com account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you visit ph11.com, including through cookies, web beacons, log files, and similar tracking technologies (see Section 7);
• Third-party sources: Identity and fraud-screening data from KYC verification service providers; payment data from GCash, Maya, and banking partners; and publicly available information used for anti-money laundering (AML) screening.

3.2 ph11.com does not purchase personal data lists from third-party data brokers for marketing purposes.

4 How We Use Your Personal Data

4.1 ph11.com uses your personal data for the following purposes:

• Account management: To create, verify, maintain, and secure your ph11.com account;
• Service delivery: To process deposits and withdrawals, provide access to games, and deliver customer support;
• Identity verification: To verify your age (21+), identity, and eligibility to use ph11.com in compliance with PAGCOR regulations and the DPA;
• Regulatory compliance: To fulfill ph11.com's obligations under Philippine law, including AML reporting to the Anti-Money Laundering Council (AMLC) and age verification requirements;
• Responsible gaming: To monitor gaming behavior, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits and self-exclusion;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access;
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates) and, where you have consented, promotional communications about ph11.com offers;
• Platform improvement: To analyze usage patterns and improve the ph11.com platform, games, and user experience;
• Legal proceedings: To establish, exercise, or defend legal claims involving ph11.com.

4.2 ph11.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

5.1 ph11.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and ph11.com (i.e., to operate your account and deliver gaming services);
• Legal obligation: Processing required to comply with Philippine laws, including PAGCOR licensing conditions, AML obligations, and NPC regulations;
• Legitimate interests: Processing necessary for ph11.com's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

6.1 ph11.com may share your personal data with the following categories of recipients:

• Regulatory and law enforcement authorities: PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government bodies, where required by law or regulatory obligation;
• Payment service providers: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with PAGCOR requirements;
• IT and platform service providers: Cloud hosting, cybersecurity, and technical support providers who process data on ph11.com's behalf under strict data processing agreements;
• Game software providers: Licensed game developers whose software is integrated into the ph11.com platform, to the extent necessary to deliver game services;
• Professional advisers: Lawyers, auditors, and accountants engaged by ph11.com, subject to professional confidentiality obligations.

6.2 All third parties with whom ph11.com shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purpose and in accordance with ph11.com's instructions.

7 Cookies & Tracking Technologies

7.1 ph11.com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage, and support security functions. The types of cookies used by ph11.com include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalize your ph11.com experience.
• Analytics cookies: Collect anonymized data about how users interact with ph11.com to help us improve the Platform's performance and content.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content about ph11.com. You may opt out of marketing cookies at any time via your browser settings.

7.2 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph11.com Platform.

7.3 ph11.com does not use third-party advertising networks that track your activity across unrelated websites.

8 Data Security

8.1 ph11.com's security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ph11.com servers;
• Encryption of sensitive data at rest, including financial information and government ID data;
• Multi-factor authentication (MFA) options for ph11.com account access;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity firms;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• 24/7 security monitoring and intrusion detection systems;
• Regular staff training on data privacy and security obligations under the DPA.

8.2 In the event of a personal data breach that is likely to result in harm to you, ph11.com will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with the DPA.

8.3 While ph11.com takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your ph11.com login credentials.

9 Data Retention

9.1 ph11.com retains your personal data for as long as your ph11.com account is active and for a period thereafter as required by Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and AML regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the AMLC's record-keeping requirements;
• Customer support communications: Retained for three (3) years from the date of the communication;
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent;
• Technical and analytics data: Retained in anonymized or aggregated form for up to two (2) years.

9.2 Upon expiry of the applicable retention period, ph11.com will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification.

10 Your Privacy Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph11.com:

10.2 To exercise any of the above rights, please contact ph11.com's Data Protection Officer using the contact details in Section 15. ph11.com will respond to all verified requests within thirty (30) days, or within such extended period as permitted by the DPA.

10.3 ph11.com may need to verify your identity before processing a privacy rights request to ensure that personal data is not disclosed to unauthorized parties.

11 Children & Minors

11.1 ph11.com implements age verification controls during the registration process to prevent minors from accessing the Platform. If ph11.com becomes aware that personal data has been collected from a person under the age of 21, it will promptly delete that data and close the associated account.

11.2 If you are a parent or guardian and believe that your child has registered on ph11.com, please contact our support team immediately at [email protected] so that we can take appropriate action.

12 International Data Transfers

12.1 ph11.com primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or game software developers), ph11.com ensures that such transfers are conducted in compliance with the DPA and NPC regulations.

12.2 International data transfers by ph11.com are protected by one or more of the following safeguards: contractual data processing agreements incorporating NPC-approved standard contractual clauses; transfers to countries recognized by the NPC as providing an adequate level of data protection; or other lawful transfer mechanisms as permitted under the DPA.

13 Third-Party Links

13.1 The ph11.com Platform may contain links to third-party websites or services for informational purposes. ph11.com is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13.2 The inclusion of a link to a third-party website on ph11.com does not constitute an endorsement of that website or its privacy practices by ph11.com.

14 Updates to This Privacy Policy

14.1 ph11.com may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ph11.com will notify registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

14.2 The date of the most recent update is displayed at the top of this Policy. Your continued use of ph11.com after the effective date of any revised Policy constitutes your acknowledgment of the changes.

14.3 The current version of this Privacy Policy is always available at ph11com.vip/privacy-policy.

15 Contact & Data Protection Officer

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or ph11.com's data processing practices, please contact our Data Protection Officer:

15.2 If you are not satisfied with ph11.com's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels.

15.3 This Privacy Policy was last reviewed and updated on January 1, 2026. ph11.com thanks you for trusting us with your personal information and for taking the time to understand how we protect it.